- Shipping & Returns
Shipping & Returns
FREE standard shipping on U.S. orders over $100
- Add items totalling $100 or more to your shopping cart.
- Enter free shipping code IHEARTKG at checkout.
- Offer is valid for free standard shipping on orders of $100 or more anywhere in the United States.
- Offer is not valid on previous purchases and cannot be combined with other offers or promotions.
Your order will typically be shipped within 2 business days. You will be notified in the event an item is on back-order or only available for pre-order. We offer four options for domestic delivery:
- Standard shipping - 3 to 5 business days from the ship date
- Standard with signature - 3 to 5 business days from the ship date
- 2-Day - 2 business days from the ship date
- Overnight - next business day from the ship date
Because we love our customers we recommend using 'standard with signature' to ensure you personally receive your gear, as KiraGrace is not responsible for lost or stolen products once delivered to your address. We appreciate your cooperation and understanding.
We can ship to virtually any address in the world.
When you place an international order, we will estimate shipping costs based on the weight of your order and the option you choose.
USPS is our carrier for most International packages. There are two options for International Shipping:
- USPS First Class International - our least expensive option, no tracking number, delivery time varies
- USPS International Express - this is express service with a tracking number, delivers within 3-5 business days
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
Because we love our customers we recommend using International Express to ensure you personally receive your gear. KiraGrace is not responsible for lost or stolen products once delivery leaves our warehouse. We appreciate your cooperation and understanding.
Returns Policy ~ Retail Orders
All Sale items and Donation items are FINAL SALE, and cannot be exchanged or returned.
Regular Priced Items: Our goal is for you to feel beautiful wearing KiraGrace. We will be happy to refund or exchange unworn, unused merchandise in saleable condition within 14 days of delivery from KiraGrace.com. Merchandise received after 14 days of delivery will only be accepted at our discretion for a store credit or exchange. No returns will be accepted after 30 days. All merchandise must be purchased from KiraGrace.com (we cannot process returns from third parties).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. A return authorization is an approval to send an item back for consideration of a refund, store credit, or exchange. We'll notify you via e-mail of your refund or exchange once we've received and processed the returned item.
If you checked out as a guest and do not have a KiraGrace customer account, please download, print, and fill out the following return authorization form and follow the instructions: Guest Return Authorization Form
Please send all returns and exchanges the following address:
2640 Financial Ct. Suite C
San Diego, CA 92117
- returns must be made within 14 days from the delivery date
- all merchandise must be unwashed, unworn, unaltered and in salable condition
- all original hangtags must be attached to the garment
- include your name, order number and exchange or return request
- all garments are subject to inspection
- outgoing shipping charges are not refunded
- we will issue a return label if the return is a result of our error (you received an incorrect or defective item)
- we recommend using USPS insured mail for returns as we are not responsible for items that never make it back to us.
Because of the intimate nature of activewear clothing, we cannot offer refunds or exchanges on used or worn product.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note in some cases a re-stocking fee may be applied to your credit.
On orders of the Gift Set (i.e. the Warrior Gift Set, the Grace 3-Pack, etc.), returns are accepted for exchanges or store credit only.
- The KiraGrace bra is FREE with a gift set purchase, while supplies last.
Any gear returned from a "Gift Set" purchase will be subject to our return policy.
- The "Gift Set" offer value is subject to adjustment. In these gift sets, tops are valued at $75 and leggings at $95 with the exception of the Laser-Cut Legging and Warrior Tough Cut Tights which are valued at $125. If these purchased apparel items are returned, cancelled, or exchanged, the value of the returned item will be issued to you as store credit.
On orders that include a Free Yogini Rockstar Gift Set, if your return brings your total purchase below the qualifying minimum, then the value of the gift set will be deducted from your credit.
- The "Gift Set" offer is valued at $200 and is FREE with a qualifying apparel purchase of $200 or more, while supplies last.
The "Gift Set" cannot be redeemed for cash, exchanged or returned.
- The "Gift Set" offer value is subject to adjustment. If purchased apparel items are returned, cancelled, or exchanged, the Gift Set value will be deducted from your credit.
Our styles are HOT! Due to strong demand, select styles and sizes may be out of stock. But don't worry, we provide the option to pre-order that cutie you just can't live without! Please note that payments for pre-ordered items will be processed at check-out and are expected to ship as noted on the product detail page.
All wholesale orders are final sale, no returns or exchanges.