Shipping

FREE standard shipping on all domestic orders. 

Your order will typically be shipped within 2 business days. You will be notified in the event an item is on back-order or only available for pre-order.  We offer three options for domestic delivery:

  1. FREE standard shipping: arrives 3 to 5 business days from the ship date
  2. $29.50 2-Day shipping: arrives 2 business days from the ship date
  3. $49.50 Overnight shipping: arrives on the next business day from the ship date

KiraGrace is not responsible for lost or stolen products once delivered to your address. We appreciate your cooperation and understanding. 

International Buyers:

We can ship to virtually any address in the world.

When you place an international order, we will estimate shipping costs based on the weight of your order and the option you choose. USPS is our carrier for most International packages. There are two options for International Shipping:

  1. USPS First Class International - our least expensive option, no tracking number, delivery time varies
  2. USPS International Express - this is express service with a tracking number, delivers within 3-5 business days

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Because we love our customers we recommend using International Express to ensure you personally receive your gear. KiraGrace is not responsible for lost or stolen products once delivery leaves our warehouse and shipping fees are not refundable. We appreciate your cooperation and understanding. 

Returns Policy ~ Retail Orders

All Sale items and Donation items are FINAL SALE, and cannot be exchanged or returned. 

Regular Priced Items: Our goal is for you to feel beautiful wearing KiraGrace. We will be happy to refund or exchange unworn, unused merchandise in saleable condition within 14 days of delivery from KiraGrace.com. Merchandise received after 14 days of delivery will only be accepted at our discretion for a store credit or exchange. No returns will be accepted after 30 days. All merchandise must be purchased from KiraGrace.com (we cannot process returns from third parties). 

Return Process: Simply login to your KiraGrace account, view the order using the "Complete Orders" link under the My Account menu and select the Return Item(s) button. A return authorization is an approval to send an item back for consideration of a refund, store credit, or exchange. 

Return Labels: If you select 'yes' to this prompt, KiraGrace will email you a pre-paid shipping label to send your return item(s). A $9.50 convenience fee will be deducted from your refund. We will notify you via e-mail of your refund or exchange once we've received and processed the returned item.

If your order is partially shipped or you checked out as a guest and do not have a KiraGrace customer account, please download, print, and fill out the following return authorization form and follow the instructions: Guest Return Authorization Form 

Please send all returns and exchanges the following address:

KiraGrace Returns/Exchanges
2640 Financial Ct. Suite C
San Diego, CA 92117

Please note:

  • returns must be made within 14 days from the delivery date 
  • all merchandise must be unwashed, unworn, unaltered and in salable condition 
  • all original hangtags must be attached to the garment 
  • include your name, order number and exchange or return request 
  • all garments are subject to inspection
  • outgoing shipping charges are not refunded 
  • we will issue a return label if you select 'yes' to the pre-paid return label option on the return authorization
  • we recommend using USPS insured mail for returns as we are not responsible for items that never make it back to us.

Because of the intimate nature of activewear clothing, we cannot offer refunds or exchanges on used or worn product.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note in some cases a re-stocking fee may be applied to your credit.  

On orders that include a FREE promotional gift, if your return brings your total purchase below the qualifying minimum, then the value of the gift will be deducted from your credit.   

  • For the Columbus Day "Free Bra" promotion, the bra is valued at $58 and is FREE with a qualifying apparel purchase of $150 or more, while supplies last. 
  • The "Free Bra" cannot be redeemed for cash, exchanged or returned. 

  • The "Free Bra" offer value is subject to adjustment. If purchased apparel items are returned, cancelled, or exchanged, the gift value will be deducted from your credit.

Pre-ordered Items

Our styles are HOT! Due to strong demand, select styles and sizes may be out of stock. But don't worry, we provide the option to pre-order that cutie you just can't live without! Please note that payments for pre-ordered items will be processed at check-out and are expected to ship as noted on the product detail page.

Wholesale Buyers

All wholesale orders are final sale, no returns or exchanges. 

Little Black Box FAQs

This luxe subscription service sends you gorgeous fashion-forward items for your active lifestyle. Each month or quarter you will receive a little black box expertly curated with the latest fashion pieces. Every box includes:

  • One yoga top
  • One yoga legging
  • 1-2 active essentials (bra, headband, layering top, or any cute little piece that pulls the outfit together and gives you more wardrobing options)

Only $149 per month or quarter for a value of over $250. 

Preview and Order

Monthly subscribers: At the beginning of each month, we will send you a preview of the Little Black Box of the month directly to your inbox. You will have one month to place your order online in order to receive your box. If you don't like the outfit of the month, you can skip it by simply not placing an order. Your $149 monthly subscription fee will go into your account as store credit to use toward other online styles instead.

Quarterly subscribers: Your $149 quarterly subscription fee will go into your account as store credit to use toward one of the boxes of the quarter. At the beginning of each month, we will send you a preview of the Little Black Box of the month directly to your inbox. You can use your $149 store credit to place your order online for one of the three monthly boxes during the quarter. If you don't like any of the three outfits of the quarter, you can use your $149 toward other online styles instead.

Billing and Renewal Dates

Monthly subscribers: You need only subscribe one time by purchasing your first monthly box on our website. You will not need to purchase the next month's box; your credit card will be charged automatically at the first of every month and $149 will be added to your customer account to place your online order for your little black box. 

Quarterly subscribers: You need only subscribe one time by purchasing your first quarterly box on our website. You will not need to re-purchase the next quarter's box; your credit card will be charged automatically at the first of every quarter and $149 will be added to your customer account to place your order for your little black box. Your card will be charged during the first week of each quarter. Our quarters are: January, April, July, and October.

Sales Tax

Currently, Little Black Box subscriptions and renewals will include sales tax for subscriptions sent to the states we have nexus in. 

Shipping

  • Domestic
    KiraGrace is proud to offer free standard shipping on all domestic orders within the U.S. Once your order is placed and shipped you will receive a shipping confirmation with a tracking number.

    Boxes are shipped via FedEx. Please note your box will be dropped off at your doorstep without signature confirmation. It is the customer’s responsibility to ensure their box can be dropped off and left unattended without signing for it upon delivery.

  • International 
    Shipping is available to the majority of international Little Black Box subscribers. When you place your international order, we will estimate shipping costs based on the weight of the box and the shipping option you choose. USPS is our carrier for most International packages.

    Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Cancellation Policy

You may cancel your subscription at any time, as long as you email us 7 business day prior to your reoccurring charge date at the first of the month. There is no cancellation fee. Once your account has been charged for the feature month, we cannot cancel your order. We can, however, close your account down so you will not have any recurring charges in the future.

Return Policy

The content of your little black box is carefully curated by our expert styling team, so we do not allow returns, refunds, or substitutions of any kind. Any box returned by a customer will not be eligible for a refund. If you receive a box with damaged/defective product, incomplete contents, or require a size exchange - please email us at customerservice@kiragrace.com within 30 days of your processing date.

Contact

If you have any questions or concerns about your order, please contact us at customerservice@kiragrace.com or 858.412.5334 and we'd be happy to help. Our hours of operations are Monday-Friday 8am - 4pm Pacific time.