- Shipping & Returns
Shipping & Returns
FREE standard shipping on all domestic orders.
Your order will typically be shipped within 2 business days. You will be notified in the event an item is on back-order or only available for pre-order. We offer four options for domestic delivery:
- FREE standard shipping: arrives 3 to 5 business days from the ship date
- $29.50 2-Day shipping: arrives 2 business days from the ship date
- $49.50 Overnight shipping: arrives on the next business day from the ship date
KiraGrace is not responsible for lost or stolen products once delivered to your address. We appreciate your cooperation and understanding.
We can ship to virtually any address in the world.
When you place an international order, we will estimate shipping costs based on the weight of your order and the option you choose.
USPS is our carrier for most International packages. There are two options for International Shipping:
- USPS First Class International - our least expensive option, no tracking number, delivery time varies
- USPS International Express - this is express service with a tracking number, delivers within 3-5 business days
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Because we love our customers we recommend using International Express to ensure you personally receive your gear. KiraGrace is not responsible for lost or stolen products once delivery leaves our warehouse and shipping fees are not refundable. We appreciate your cooperation and understanding.
Returns Policy ~ Retail Orders
All Sale items and Donation items are FINAL SALE, and cannot be exchanged or returned.
Regular Priced Items: Our goal is for you to feel beautiful wearing KiraGrace. We will be happy to refund or exchange unworn, unused merchandise in saleable condition within 14 days of delivery from KiraGrace.com. Merchandise received after 14 days of delivery will only be accepted at our discretion for a store credit or exchange. No returns will be accepted after 30 days. All merchandise must be purchased from KiraGrace.com (we cannot process returns from third parties).
Return Process: Simply login to your KiraGrace account, view the order using the "Complete Orders" link under the My Account menu and select the Return Item(s) button. A return authorization is an approval to send an item back for consideration of a refund, store credit, or exchange.
Return Labels: If you select 'yes' to this prompt, KiraGrace will email you a pre-paid shipping label to send your return item(s). A $9.50 convenience fee will be deducted from your refund. We will notify you via e-mail of your refund or exchange once we've received and processed the returned item.
If your order is partially shipped or you checked out as a guest and do not have a KiraGrace customer account, please download, print, and fill out the following return authorization form and follow the instructions: Guest Return Authorization Form
Please send all returns and exchanges the following address:
2640 Financial Ct. Suite C
San Diego, CA 92117
- returns must be made within 14 days from the delivery date
- all merchandise must be unwashed, unworn, unaltered and in salable condition
- all original hangtags must be attached to the garment
- include your name, order number and exchange or return request
- all garments are subject to inspection
- outgoing shipping charges are not refunded
- we will issue a return label if you select 'yes' to the pre-paid return label option on the return authorization
- we recommend using USPS insured mail for returns as we are not responsible for items that never make it back to us.
Because of the intimate nature of activewear clothing, we cannot offer refunds or exchanges on used or worn product.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note in some cases a re-stocking fee may be applied to your credit.
On orders of the Gift Set (i.e. the Sporty Spice Gift Set, the Romantic Gift Set, etc.), returns are accepted for exchanges or store credit only.
- The KiraGrace item is FREE with a gift set purchase, while supplies last.
Any gear returned from a "Gift Set" purchase will be subject to our return policy.
- The "Gift Set" offer value is subject to adjustment. If these purchased apparel items are returned, cancelled, or exchanged, the value of the returned item will be issued to you as store credit.
On orders that include a Free Yogini Rockstar Gift Set, if your return brings your total purchase below the qualifying minimum, then the value of the gift set will be deducted from your credit.
- The "Gift Set" offer is valued at $200 and is FREE with a qualifying apparel purchase of $200 or more, while supplies last.
The "Gift Set" cannot be redeemed for cash, exchanged or returned.
- The "Gift Set" offer value is subject to adjustment. If purchased apparel items are returned, cancelled, or exchanged, the Gift Set value will be deducted from your credit.
Our styles are HOT! Due to strong demand, select styles and sizes may be out of stock. But don't worry, we provide the option to pre-order that cutie you just can't live without! Please note that payments for pre-ordered items will be processed at check-out and are expected to ship as noted on the product detail page.
All wholesale orders are final sale, no returns or exchanges.