SHIPPING

We offer FREE standard shipping on all domestic orders. 

Your order will typically be shipped within 2 business days. You will be notified in the event an item is on back-order or only available for pre-order.  We offer three options for domestic delivery:

  1. FREE standard shipping: arrives 3 to 7 business days from the ship date
  2. $29.50 2-Day shipping: arrives 2 business days from the ship date
  3. $49.50 Overnight shipping: arrives on the next business day from the ship date

KiraGrace is not responsible for lost or stolen products once delivered to your address. We appreciate your cooperation and understanding. 

INTERNATIONAL BUYERS:

We can ship to virtually any address in the world.

When you place an international order, we will estimate shipping costs based on the weight of your order and the option you choose. DHL is our carrier for most international packages. There are three options for International Shipping:

  1. DHL (First Class Mail International Parcels) - our least expensive international option, delivery varies and may be up to 30 days.
  2. DHL Priority International (4-14 days) - a priority service, delivery time varies
  3. DHL International Express (3-5 days) - this is express service with a tracking number, delivers within 3-5 business days

Because we love our customers we recommend using International Express to ensure you personally receive your gear. KiraGrace is not responsible for lost or stolen products once delivery leaves our warehouse and shipping fees are not refundable. We appreciate your cooperation and understanding. 

If you refuse a shipment from KiraGrace, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KiraGrace This amount will be deducted from your merchandise refund. In the instance the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

CUSTOMS POLICY:

KiraGrace cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international customs fees.

RETURN POLICY

We are now offering FREE RETURNS on your purchase of regular priced items within one week of delivery to you! This is a big deal for a family business like ours, so there are some rules:

  • Item must be in new, unused condition with original tags attached.
  • We do not offer Free Returns on Sale or Promotional Items; e.g., Little Black Box, KGVIP, BOGO, ProPerks (or other coupon codes)
  • To get a free return shipping label fill out the form at the bottom of this page
  • Please note that the return label expires in 24 hours. So, use it or lose it!

*Missed the 7-Day window?  

Our goal is for you to feel beautiful in your KiraGrace gear. If you are not completely satisfied with your regular price purchase, you may return it within 14 days of the delivery date for a full refund. 

  • All returned merchandise must be in new, unused condition with original tags attached.
  • Due to the intimate nature of activewear, we do not accept products that have been worn, altered, or washed. 
  • Returns over $1000 will have a 20% restocking fee.
  • Merchandise received after 14 days of delivery will only be accepted at our discretion for a store credit or exchange, and a restocking fee of 20% may be applied to your credit.
  • Any item returned after 30 days of delivery will not be processed.
  • If products are returned in unsaleable condition your refund or exchange will not be processed.
  • All merchandise must be purchased from KiraGrace.com (we cannot process returns from third parties). 

Please note the following items are FINAL SALE and cannot be returned or exchanged:

  • Items on sale or discount
  • The Little Black Box
  • Promotional gift bundles (e.g., The Gratitude Gift Set, Outfits, 3-Packs)
  • Items KiraGrace has donated (or gifted) 

All returns require pre-authorization. A return authorization is an approval to send back an item for consideration of a refund, store credit, or an exchange. Please submit your return request through our online portal. 

  • Simply log into your KiraGrace customer account,
  • View the order using the Complete Orders link under your account menu,
  • Click the Return Item(s) button, and select the items you'd like to return.
  • Once we have authorized your return request, you will receive shipping instructions.

Return Labels: We are happy to provide customers within the United States a USPS return label for a convenience fee. If you select 'yes' to this prompt, KiraGrace will email you a pre-paid shipping label to return your item(s). You pay nothing upfront. A $9.95 convenience fee will be deducted from your refund. You can also choose your own mail carrier and shipping method. 

If your order is partially shipped or you checked out as a guest and do not have a KiraGrace customer account:

  • please download, print, and fill out the following return authorization form and follow the instructions: Guest Return Authorization Form 
  • Please send your return or exchange to the following address:

KiraGrace Returns/Exchanges
2080 South Industrial Road, Suite C

Salt Lake City, Utah 84104

Returns may take up to 10 business days to process from date of receipt at the warehouse.

  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
  • This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

If there are any issues with your purchase we'd be happy to help fix the problem. KiraGrace monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone and may refuse or delay returns if fraud or abuse is suspected. 

GIFT OFFER DETAILS:

  • The "Gratitude Gift Set" offer is valued at $300.
  • Gift offer value is subject to adjustment: if purchased items are returned, cancelled or exchanged, the offer's value will be deducted from your refund.
  • Gifts are final sale and non-refundable. Cannot be redeemed for cash, exchanged or returned.
  • Additional taxes and duties may apply to orders shipping outside the US.
  • Offer may be modified or discontinued at any time without notice.
  • This offer is not combinable with any other promotion.

PROMOTIONAL GIFT CARD DETAILS

When can I use: 

  • Use code DECGC at checkout before 12/19/19 at 11:59 PM PST. 

Promotional Gift Card Offer:

  • The value of your select regular-price order must total $200, $500, $1,000, or $2,000 respectively for each qualifying level before tax. Sale and reduced-price merchandise does not qualify.
  • Your promotional gift card and redemption instructions will be sent within 8 weeks of the promotion expiration date via the email address used when placing the order. The promotional gift card expires within 90 days of the issue date indicated on the award email, and cannot be combined with other promotions.
  • By participating in this promotional gift card event, you agree to have your award emailed to you via the email address provided when placing this order.

Exclusions:

  • Not valid on prior purchases, sale, yoga outfits, bundles, gift certificates, Little Black Box or My First Little Black Box.
  • Canceled orders do not qualify.
  • One promotional gift card per customer. Amounts spent above the qualified level will not apply.
  • Offer cannot be combined with other promotional offers.
  • For further assistance, please call 848.412.5334.

What happens if I return merchandise:

  • Applicable returns will be subtracted from the qualified submitted sales, and any gift card earned may be forfeited or the value reduced. Store returns or exchanges may cause the award to be delayed or forfeited.

THE KIRAGRACE "WIN YOUR WISH LIST" SWEEPSTAKES OFFICIAL RULES

Legal Disclaimer:

  1. SWEEPSTAKES TIMING: The KiraGrace Win Your Wish List Sweepstakes (“Sweepstakes”) begins at 12:00 a.m. United States Pacific Time (“PT”) on January 1, 2020 and ends at 11:59 p.m. PT on January 31st, 2020 (“Sweepstakes Period”). 
  2. ELIGIBILITY: Open to legal residents of the 50 United States and D.C. who are 18 years of age or older or the age of majority in their jurisdictions of residence (whichever is older) as of date of entry (“Entrant”). Employees and Ambassadors of KiraGrace, Inc. (“Sponsor”), their affiliates, subsidiaries, advertising and Sweepstakes agencies and immediate family members (spouses, parents, children, and siblings and their spouses) and household members of each (whether related or not) are not eligible to participate or win the prize. Void outside the 50 U.S. & D.C. and where prohibited or restricted by law. All applicable laws and regulations apply.
  3. HOW TO ENTER: There is one way to enter the Sweepstakes, as stated: Via the Website: During the Sweepstakes Period, visit www.kiragrace.com/(“Website”) and follow the instructions to complete and submit the registration form to receive one (1) entry into the Sweepstakes. Entries via the Website will collectively be referred to as “Entries”. Limit of one (1) Entry per person/email address throughout the Sweepstakes Period. Entries received in excess of the limitation will be void. Any attempt by an Entrant to obtain more than the stated number of Entries by using multiple/different accounts, identities, registrations and logins, or any other methods will void that Entrant's Entries and that Entrant may be disqualified. All Entries must be received by 11:59 p.m. PT on the end date of the Entry Period to be entered into the applicable Entry Period’s drawing. Automated Entries are prohibited and use of any automated or computer system to participate is prohibited and will result in disqualification if detected. Normal Internet access and usage charges imposed by your online service may apply. If participating via mobile device, standard phone data rates and usage charges imposed by your phone service provider may apply. All Entries shall be the property of the Sponsor and will not be returned. In the event of a dispute over the identity of an Entrant, Entry will be deemed submitted by the Authorized Account Holder of the e-mail address associated with the Entry. Authorized Account Holder is defined as the person assigned to an e-mail address by an Internet access provider, on-line service provider or other organization responsible for assigning e-mail addresses.
  4. PRIZE AND ACTUAL RETAIL VALUE ("ARV"): Grand Prize (1): $500 towards winner’s wish list, awarded as a KiraGrace gift certificate coupon with a total value of USD$500. The ARV of the Grand Prize is USD$500. Winners are solely responsible for all federal, country/state and local taxes/VAT, including applicable duty, associated with prize acceptance. Actual/appraised value of any items purchased at Blue Nile may differ at time of prize award. The specifics of the prizes shall be solely determined by the Sponsor. Prizes are not transferable or assignable. Prizes may only be shipped to 50 United States and D.C.. No substitution or transfer of any prize is permitted, except that Sponsor may substitute prize component of equal value for any reason. Prizes are awarded “as is” with no warranty or guarantee, either express or implied by Sponsor.
  5. RANDOM DRAWING: : The Grand Prize winner will be selected in a random drawing conducted on or about January 30, 2020 from among all eligible Entries received throughout the Sweepstakes Period. Drawings will be conducted by the Administrator at their offices in San Diego, CA, USA.  Odds of winning are dependent upon the number of eligible Entries received throughout the Sweepstakes Period.
  6. WINNER NOTIFICATION/VERIFICATION: The potential winners will be notified at the e-mail address provided during Entry submission and will be required to sign and return an Affidavit of Eligibility & Liability Release or Declaration of Compliance, depending on potential winner’s country of residence. Noncompliance within this time period may result in disqualification and an alternate winner selected. Prize notification returned as non-deliverable or if potential winner is not eligible will result in disqualification and the prize will be forfeited and an alternate winner may be selected and notified as indicated above.
  7. GENERAL RULES: By participating in this Sweepstakes, Entrants agree to be bound by these Official Rules and the decisions of the Sponsor. By accepting a prize, each winner agrees that the Sponsor and those acting under the Sponsor's authority may use winner's name, picture/portrait, likeness, and/or hometown, and entry for advertising and promotional purposes without further consideration, unless prohibited by law. By accepting a prize, each winner agrees that Sponsor and their subsidiaries, affiliates, advertising and Sweepstakes agencies, including the Administrator, and their directors, employees, representatives and agents, will have no liability whatsoever for, and will be held harmless by winner for any liability for any injury, loss or damages of any kind to persons, and property damages sustained, due in whole or in part, directly or indirectly, from the acceptance, possession, use or misuse of prize or participation in this Sweepstakes or any prize-related activity. The Sponsor is not responsible for any typographical or other error in the printing of the Sweepstakes materials or the offering or announcement of the prize. If for any reason the Sweepstakes is not capable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure, human error or any other causes beyond the control of Sponsor that corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Sweepstakes, Sponsor reserves the right in its sole discretion, to disqualify any individual who tampers with the Entry process, and to cancel, terminate, modify or suspend the Sweepstakes (or any part) and award the Grand Prize from among all eligible Entries received prior to cancellation. Sponsor assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, Entry. Sponsor is not responsible for: (a) incorrect or inaccurate transcription of Entry information or late, mistranscribed, delayed or incomplete Entries received through impermissible or illegitimate channels, all of which will be disqualified; (b) technical failures of any kind, including but not limited to the malfunctioning of any telephone, computer online systems, computer equipment, website, server provider, network, hardware or software; (c) the unavailability or inaccessibility of any website or service; (d) unauthorized intervention in any part of the Entry process or this Sweepstakes; or (e) printing, typographical, electronic or human errors which may occur in the offer or administration of this Sweepstakes or the processing of Entries. CAUTION: ANY ATTEMPT BY AN ENTRANT TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.
  8. DISPUTES: Entrants/winners agree that: (a) any and all disputes, claims, and causes of action arising out of or connected with this Sweepstakes, or the prize awarded shall be resolved individually, without resort to any form of class action, and solely and exclusively by the United States Federal Court for San Diego, California or the appropriate State Court located in California in the U.S.; Entrants/winner submit to sole and exclusive personal jurisdiction to said courts exclusively in the United States Court for San Diego, California in the U.S. or the appropriate State Court located in California for any such dispute and irrevocably waives any and all rights to object to such jurisdiction; (b) any and all claims, judgments, and awards shall be limited to actual out of pocket costs incurred, including costs associated with entering this Sweepstakes but in no event attorneys' fees; and (c) under no circumstances will Entrants/winners be permitted to obtain awards for and Entrants/winners hereby waive all rights to claim punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of Entrants/winners or the Sponsor and its agencies in connection with this Sweepstakes shall be governed by, and construed in accordance with, the laws of the state of California in the U.S., without giving effect to any choice of law or conflict of law rules of provisions (whether of the state of California, the United States, or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the state of California in the U.S.
  9. DATA COLLECTION/PRIVACY: Sponsor collects personal information from Entrants when they enter the Sweepstakes for use in administration of the Sweepstakes. The information collected is subject to the Privacy Policy located at https://www.kiragrace.com/privacy-policy/. By participating in the Sweepstakes, Entrants hereby agree to Sponsor’s collection and usage of their personal information and acknowledge that they have read and accepted Sponsor’s privacy policy. The General Data Protection Regulation (GDPR) provides a number of protections for the collection and use of your personal data. Any personal data collected from you shall be subject to the Sponsor’s privacy policy located at https://www.kiragrace.com/privacy-policy/and the GDPR. The Sponsor will only use your personal data for the purposes of administrating this Sweepstakes, unless you provide consent signifying your agreement to any other processing or use of your personal data. You can withdraw your consent at any time by contacting customerservice@kiragrace.com.
  10. WINNER: To receive a Winners List by email, send an email to: customerservice@kiragrace.com with KiraGrace Sweepstakes Winner as the subject line. Requests must be received by January 31st, 2020. Winners List will be sent after prizes have all been awarded.
  11. SPONSOR AND ADMINISTRATOR: The Sponsor and Administrator of this Sweepstakes is KiraGrace, Inc. 2701 Midway Drive, Box #370310, San Diego, CA, 92110-9996, United States.

PRE-ORDERED ITEMS

Our styles are HOT! Due to strong demand, select styles and sizes may be out of stock. But don't worry, we provide the option to pre-order that cutie you just can't live without! Please note that payments for pre-ordered items will be processed at check-out and are expected to ship as noted on the product detail page.

WHOLESALE BUYERS

All wholesale orders are final sale, no returns or exchanges. 

LITTLE BLACK BOX: FAQs

This luxe subscription service sends you gorgeous fashion-forward items for your active lifestyle. Each month or quarter you will receive a little black box expertly curated with the latest fashion pieces. Every box includes: Two personally curated items (e.g. one top and one bottom). May include 1-2 additional active essentials (bra, headband, layering top, or any cute little piece that pulls the outfit together and gives you more wardrobing options). Only $149 per month or quarter for a value of over $250. 

  • Preview and Order

Monthly subscribers: At the beginning of each month, we will send you a preview of the Little Black Box of the month directly to your inbox. Your order will be automatically shipped to you each month according to your sign up date. You can easily adjust your subscription settings (e.g. payment, shipping address, frequency) in your KiraGrace customer account.

Quarterly subscribers: Your order will be automatically shipped to you each quarter according to your sign up date. You can easily adjust your subscription settings (e.g. payment, shipping address, frequency) in your KiraGrace customer account.

  • Billing and Renewal Dates

Monthly subscribers: You need only subscribe one time by purchasing your first monthly box on our website. You will not need to purchase the next month's box; your credit card will be charged automatically every month according to your sign up date. 

Quarterly subscribers: You need only subscribe one time by purchasing your first quarterly box on our website. You will not need to re-purchase the next quarter's box; your credit card will be charged automatically every quarter according to your sign up date.

  • Sales Tax

Currently, Little Black Box subscriptions and renewals will include sales tax for subscriptions sent to the states we have nexus in. 

  • Shipping

    - Domestic: KiraGrace is proud to offer free standard shipping on all domestic orders within the U.S. Once your order is placed and shipped you will receive a shipping confirmation with a tracking number. Boxes are shipped via FedEx. Please note your box will be dropped off at your doorstep without signature confirmation. It is the customer’s responsibility to ensure their box can be dropped off and left unattended without signing for it upon delivery.


    -  International: Shipping is available to the majority of international Little Black Box subscribers. When you place your international order, we will estimate shipping costs based on the weight of the box and the shipping option you choose. USPS is our carrier for most International packages. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
  • Cancellation Policy

You may cancel your subscription at any time, as long as you log into your account and cancel your subscription prior to your recurring charge date. There is no cancellation fee. Once your account has been charged for the feature month or quarter, we cannot cancel your order. We can, however, close your account down so you will not have any recurring charges in the future.

  • Return Policy

The Little Black Box is FINAL SALE and non-refundable. The content of your little black box is carefully curated by our expert styling team, so we do not allow returns, refunds, or substitutions of any kind. Any box returned by a customer will not be processed. If you receive a box with damaged/defective product, incomplete contents, or require a size exchange - please email us at customerservice@kiragrace.com within 14 days of your processing date.

  • Contact

If you have any questions or concerns about your order, please contact us at customerservice@kiragrace.com or 858.412.5334 and we'd be happy to help. Our hours of operations are Monday-Friday 8am - 4pm Pacific time. 

Free Return Label Request Form:
Fill out my online form.