Frequently Asked Questions
What’s the best way to reach customer service?
We love to connect!
Mon-Fri 8:00 AM – 4:00 PM (Pacific Time)
What Shipping methods do you offer?
To continue to bring high-quality shipping to you, we now offer a range of shipping options on all domestic orders.
Your order will typically be shipped within 2 business days. You will be notified in the event an item is on back-order or only available for pre-order. We offer three options for domestic delivery:
- $4.95 standard shipping: arrives 6 to 8 business days from the ship date
- $29.50 2-Day shipping: arrives 2 business days from the ship date
- $49.50 Overnight shipping: arrives on the next business day from the ship date
Do you ship internationally?
We can ship to most addresses in the world.
When you place an international order, we will estimate shipping costs based on the weight of your order and the option you choose. DHL is our carrier for most international packages. There are two options for International Shipping:
- Canada (First Class Mail International) - our least expensive international option, delivery varies and may be up to 30 days.
- DHL (Express Mail International) (3-5 days) - $49.50 flat rate - this is express service with a tracking number, delivers within 3-5 business days
Shipping internationally can be expensive, so we want to help make it easier to buy the gear you love. Sign up for our newsletter here and receive a code for 25% off your International Regular Price Order.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Click here for to view our full shipping policy
Because we love our customers we recommend using International Express to ensure you personally receive your gear. KiraGrace is not responsible for lost or stolen products once delivery leaves our warehouse and shipping fees are not refundable. We appreciate your cooperation and understanding.
How do I find the best fit and size?
Please reference the KiraGrace “Find My Size” chart here
I’m between a Small and a Medium, what size should I order?
If you are between sizes, we recommend sizing down if you prefer a more compressive fit, and sizing up if you prefer a looser fit. Here are some more specific guidelines:
- For Bottoms: if you usually wear a size 4 or 6, then go with a size Small. If you usually wear a size 8, then we recommend a size Medium.
- For Tops: we recommend a size Small if your bra size 34 A/B - 32 C/D. We recommend a size Medium If you are 34 C/D to 36 A-C.
Our goal is for our customer to feel beautiful in their gear. We are happy to offset the cost of hemming your regular price dress pants with a $15 store credit within 30 days of delivery. Please contact us at CustomerService@KiraGrace.com to get your store credit. Please note, products are not eligible for return/exchange once altered.
Do you carry any large or XL sizes?
Which tops have the best support?
We have some amazing yoga tops with support! We have a collection of support tanks offering high compression, coverage, wide comfortable straps and a double-layer shelf bra. Please check out our collection of yoga tops with support here:https://www.kiragrace.com/yoga-tops-for-large-busts/
Our Best-Selling yoga tanks with support are listed below
What is the fabric of my top or bottom?
- You can learn more about each fabric we carry on our Fabric page.
- You can find the fabric details for each product when you click on the product and then click the Fabric & Care tab to the right of the Description.
What is your Return Policy?
We are now offering easy returns and free store credit/exchanges within 21 days of delivery to you! This is a big deal for a family business like ours, so there are some rules. Click here to view our Free Return Policy.
All returned merchandise must be in new, unused condition with original tags attached. Due to the intimate nature of activewear, we do not accept products that have been worn, altered, or washed. Merchandise received after 21 days of delivery will not be processed. All merchandise must be purchased from KiraGrace.com (we cannot process returns from third parties).
Click here to view our full Return Policy.
How do I request an Easy Return label?
- If your order has shipped complete, fill out your information here.
- If your order has partially shipped, please follow the instructions under RETURNS ON PARTIAL ORDERS on our Return Policy page.
Click here to view our full Return Policy
THE LITTLE BLACK BOX
How does the Little Black Box Subscription work?
This is the ultimate essentials kit from KiraGrace! Treat yourself to the Little Black Box of luxurious fashion activewear delivered to your door. You may sign up monthly to receive a little black box expertly curated with the latest fashion pieces.
Every box includes: Two personally curated items (e.g. one top and one bottom). May include 1-2 additional active essentials (bra, headband, layering top, or any cute little piece that pulls the outfit together and gives you more wardrobing options). Only $149 per month for a value of over $250. Click here for more details.
PROMOTIONAL GIFT CARD DETAILS
When can I use?
Use code DECGC at checkout between 12/17/19 at 12:01 AM and 12/19/19 at 11:59 PM PST.
What's the promotional gift card offer?
The value of your select regular-price order must total $200, $500, $1,000, or $2,000 respectively for each qualifying level before tax. Sale and reduced-price merchandise does not qualify. Your promotional gift card and redemption instructions will be sent within 8 weeks of the promotion expiration date via the email address used when placing the order. The promotional gift card expires within 90 days of the issue date indicated on the award email, and cannot be combined with other promotions. By participating in this promotional gift card event, you agree to have your award emailed to you via the email address provided when placing this order.
What is excluded?
Not valid on prior purchases, sale, yoga outfits, bundles, gift certificates, Little Black Box or My First Little Black Box. Canceled orders do not qualify. One promotional gift card per customer. Amounts spent above the qualified level will not apply. Offer cannot be combined with other promotional offers. For further assistance, please call 848.412.5334.
What happens if I return merchandise?
Applicable returns will be subtracted from the qualified submitted sales, and any gift card earned may be forfeited or the value reduced. Store returns or exchanges may cause the award to be delayed or forfeited.