SHIPPING

We offer FREE standard shipping on all domestic orders. 

Your order will typically be shipped within 2 business days. You will be notified in the event an item is on back-order or only available for pre-order.  We offer three options for domestic delivery:

  1. FREE standard shipping: arrives 3 to 7 business days from the ship date
  2. $29.50 2-Day shipping: arrives 2 business days from the ship date
  3. $49.50 Overnight shipping: arrives on the next business day from the ship date

KiraGrace is not responsible for lost or stolen products once delivered to your address. We appreciate your cooperation and understanding. 

INTERNATIONAL BUYERS:

We usually can ship to virtually any address in the world; however, International orders have been paused due to unreliable shipping due to the crises. We will be adding this option back in as soon as possible! 

When you place an international order, we will estimate shipping costs based on the weight of your order and the option you choose. DHL is our carrier for most international packages. There are three options for International Shipping:

  1. DHL (First Class Mail International Parcels) - our least expensive international option, delivery varies and may be up to 30 days.
  2. DHL Priority International (4-14 days) - a priority service, delivery time varies
  3. DHL International Express (3-5 days) - this is express service with a tracking number, delivers within 3-5 business days

Because we love our customers we recommend using International Express to ensure you personally receive your gear. KiraGrace is not responsible for lost or stolen products once delivery leaves our warehouse and shipping fees are not refundable. We appreciate your cooperation and understanding. 

If you refuse a shipment from KiraGrace, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KiraGrace This amount will be deducted from your merchandise refund. In the instance the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

CUSTOMS POLICY

KiraGrace cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international customs fees.

PRE-ORDERED ITEMS

Our styles are HOT! Due to strong demand, select styles and sizes may be out of stock. But don't worry, we provide the option to pre-order that cutie you just can't live without! Please note that payments for pre-ordered items will be processed at check-out and are expected to ship as noted on the product detail page.